F.A.Q.


GENERAL

Do I need to register before placing an order? 

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. 

ORDERING

Can I order by phone?

Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone. 

Payment Methods

What kind of payment methods do you take?

We accept the following forms of payment:

  • Visa
  • Master
  • Discover
  • American Express
  • Paypal
  • Apple Pay

Is my privacy and personal information secure on your site?

Shopping on our site is safe and secure. Please refer to our Privacy Policy for more information.

Order cancellation

Can I modify or cancel my order?

If your order has been paid and you need to make a change or cancel an order, you must contact us within 24 hours. Please be advised if you do not contact us within 24 hours we will not be able to cancel the order.

GIFT PACKAGING

Do you offer gift wrapping?

We do not offer gift wrapping at this time. However, we do offer a custom message option available on your package slip. 

 

SHIPPING & TRACKING

Where do you ship and how much it cost?
We now offer worldwide shipping. The product price does not include shipping cost. The online system will generate a shipping fee for your order. 

 

Do you provide a tracking information?

Yes, you will receive an order confirmation email with an order number and a tracking number. If you do not receive this email within 24 hours of placing your order, please notify us immediately. Visit our contact us page for more details.

How long will my order will take to be delivered?

Orders typically leave our fulfillment center within 3-5 business days of order placement. Once item(s) are shipped out delivery times for US customers usually takes 3-5 business days.
* Worldwide shipping times - item(s) are usually shipped out within 3-5 business days. Once item(s) is shipped out please allow up to 21 business days for delivery. 
* Please note: During the holiday season shipping times could take longer.
Please visit our shipping page for more details on shipping times.
 

What happens if tracking shows my package was delivered but I haven't received it?

Unfortunately, we are not responsible for packages once they have been handed off to USPS, FedEx or UPS. We are happy to help you file a missing mail claim on your behalf, which occasionally results in the package surfacing. If you suspect it's gone missing due to foul play, we encourage you to file a claim with your credit card company. If you decide to place a new order, please let us know and we'll try to get it to you as soon as possible.

However, we will honor any mistakes that we have made.  

If you have any other questions, please fill out message form on our Contact Us page. 

 

 
The courier tried to deliver the package but I wasn't at home, what should I do?
Please contact the courier. Usually, they will resend your package on the next business day, however, sometimes they just ask you to pick up your package at their office.